Official Support Center

Perfect Tap:
Reflex Challenge

Need help with coins, accounts, ads, purchases, offline sync, daily goals, cosmetics, or leaderboards? This page explains how the Game works and how to contact support.

Contact Support Read FAQ Troubleshooting Delete Account

Platforms

iOS and Android.

Response time

Usually within 24-72 hours.

Developer

Toni Dobrinski, independent game developer.

About the Game

What is Perfect Tap?

Perfect Tap: Reflex Challenge is a fast arcade reflex game. Tap at the right moment, build your score, unlock challenge modes, earn achievements, and compete for your best run.

Progress and Cloud Save

You can play as a guest or optionally create an account. Signed-in players can sync coins, scores, statistics, achievements, challenge unlocks, mastery, titles, cosmetics, daily goals, and leaderboard progress through Firebase.

Guest ModeCloud SaveGlobal + Weekly LeaderboardsAchievementsDaily GoalsCosmetics + TitlesChallenge ModesOptional AdsCoin Packs

Frequently Asked Questions

How do I play Perfect Tap?

Start a round and tap when the moving line reaches the target zone. Better timing gives better results. As you progress, the game becomes faster and more demanding.

How do I earn coins?

You earn coins by scoring points, claiming eligible achievement and daily goal rewards, watching optional rewarded ads, or buying coin packs. Coins can be used to continue after a miss or unlock challenge modes and cosmetics.

How does Continue work?

After a miss, you can continue by spending coins if you have enough. If you do not have enough coins and a rewarded ad is available, you may be offered the option to watch an ad to continue.

How do rewarded ads work?

Rewarded ads are optional. They may let you continue a run, receive 25 bonus coins, or double an eligible daily goal reward. A reward is granted only after the ad provider confirms completion. Availability depends on internet connection, region, device, and ad inventory.

Why did an interstitial ad appear?

Interstitial ads may appear between game sessions after several completed rounds. They should not interrupt active gameplay. Ad availability and frequency may vary.

I bought coins but did not receive them. What should I do?

First, check your internet connection and restart the app. If you are signed in, the purchase may sync automatically when the connection is back. If coins still do not appear, contact support with your Apple or Google receipt/order confirmation, the platform you used, and your account email if applicable.

Can I restore coin purchases?

Coin packs are consumable in-app purchases. Consumables cannot usually be restored like a permanent premium unlock after they are spent. If you were charged but did not receive coins, contact support with your receipt so we can investigate.

Should I sign in before buying coins?

Yes, we strongly recommend signing in before buying coins. Guest progress and guest balances are stored locally on the device and may be lost if the app is uninstalled, app data is cleared, or you change devices.

What happens if I play offline?

Gameplay works offline. Personal progress is saved on your device. If you are signed in, offline progress may be queued and synced when internet returns. Login, account creation, purchases, ads, password reset, display-name changes, and live global leaderboard refresh require internet.

How do the leaderboards work?

Global and weekly leaderboards require sign-in and internet. Your display name and best score-related details may be visible to other players. The weekly board starts a new ranking period each week. Guest scores remain personal/local unless you sign in and choose to move your guest progress to your account.

How do Daily Goals work?

You receive three rotating goals for the current day. Complete a goal and claim its coin reward. When a rewarded ad is available, you may choose to watch it before claiming to double that goal's reward. Unclaimed goals and rewards do not carry over after the daily set changes.

Where are my cosmetics and player titles saved?

Owned and equipped cosmetics and unlocked titles are stored locally for guests and in Firebase for signed-in accounts. Signing in may offer to merge guest progress with the account; choose carefully if the device and account contain different progress.

Can I change my display name?

Yes. You can change capitalization at any time, but changing to a different name is limited to once every 24 hours. Names must be unique so players cannot impersonate each other on the leaderboard.

I forgot my password. What can I do?

Open the login screen, enter your email, and use the password reset option. If the email does not arrive, check Spam, Promotions, or Junk folders.

How do I delete my account?

Open the Account screen in the Game and choose Delete Account. This removes your cloud profile, current leaderboard entry, username claim, and purchase ledger stored by us. It does not automatically refund purchases made through Apple or Google.

Troubleshooting

Connection or Sync Issues

  • Switch between Wi-Fi and mobile data.
  • Disable VPN or ad blockers temporarily.
  • Restart the app.
  • If you see an offline/sync message, keep the app open after reconnecting so progress can sync.

Purchase Issues

  • Confirm the charge in your Apple or Google purchase history.
  • Restart the app with internet connection.
  • Make sure you are signed in if you want coins protected across reinstall or devices.
  • Contact support with the receipt if coins still do not appear.

Ads Not Showing

  • Ads require internet and available ad inventory.
  • Rewarded ads may not always be available.
  • Try again later or switch network.
  • Some regions/devices may have limited ad fill.

Account Issues

  • Check that your email is typed correctly.
  • Password must be at least 6 characters.
  • Password reset emails may land in Spam or Promotions.
  • Display names must be unique.

Privacy and Data

Perfect Tap uses Firebase for optional accounts, cloud save, analytics, and crash reporting; Google AdMob for ads; and Apple/Google for purchases. We do not store your payment card details and we do not sell your personal information.

Read the full Privacy Policy and Terms of Use.

Account Deletion

Delete your account in the Game

Open Perfect Tap, go to the Account screen, and choose Delete Account. You may need to sign in again first for security. Once confirmed, we delete your cloud profile, current global leaderboard entry, username claim, and purchase ledger stored by us.

Request deletion by email

If you cannot access the Game, email druidxdd@gmail.com from the email address used for your Perfect Tap account and ask for account deletion. We may request additional information to verify ownership before deleting data.

Deleting your Perfect Tap account removes data stored by us in Firebase. It does not automatically refund purchases or delete transaction records kept by Apple App Store, Google Play, payment processors, or other third-party providers. Guest progress stored only on your device can be removed by clearing app data or uninstalling the Game.

Contact Support

Email

druidxdd@gmail.com

Please include your device model, iOS/Android version, app version, what happened, and steps to reproduce the issue. For purchase issues, include your Apple or Google receipt/order confirmation.

Useful Details to Send

  • Device and OS version
  • Account email, if signed in
  • Screenshot or screen recording
  • Receipt/order ID for purchase issues
  • Whether you were online or offline